Shipment & Return

Effective Date: February 15, 2012

Shipment Method

Return Policy

Shipment Method

All the purchased goods will be sent out for shipment as soon as the corresponding payment has been made and confirmed. Parcel is expected to reach your doorstep within a week.

For Pre-Order, please click here for more information

All deliveries for Ready-Stock items will be handled by PosLaju.

Why use PosLaju?

• It has been operating for centuries
• It is one of the cheapest & reliable carrier services in Malaysia
• Convenient locations to pickup goods in the case of customer missing the reception of goods
• It was voted a Trusted Brand Gold Award for three consecutive years 2006, 2007 and 2008 under the Airfreight/ Courier Services category

Shipment Cost

Please refer to the following tables for the costs of shipment to different areas within Malaysia:

* (01/03/2011) Shipment rate has be updated due to the recent increment on the Pos rate

Once the goods have been sent out for shipment, we will update the status of your order and email you with the shipment tracking number.

To track you order, please click here to use the tracking tool on PosLaju site. (Note: Shipment tracking number may take up to 24 hours to be available for tracking)

Note: Currently PosLaju does not make delivery to PO Box

Note: We are not responsible for item lost during shipment, but we will provide our assistance to solve the problem as much as we can.

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Return Policy

To provide you a peace in mind while shopping on CLOZE2U.COM, you can request for a return if there's something wrong with the item(s) received.

Generally we acknowledge item return for the following scenarios:

CASE A: Wrong item received

Regrettably mistakes can happen. It may be the courier company delivered the wrong item to the wrong address. Please contact us as soon as possible when this happen, and we will take immediate action to investigate and try to trace back the item.

We will be responsible for all the shipment cost involved if it has been confirmed that we mistakenly sent out the wrong item.

CASE B: Damaged item received

We have a strict quality inspection on every item before being delivered. Any report of stain, lint, or sewing issue will be categorized as Case C.

If you found any serious damage on the item received, please contact us immediately. We will carry out investigation, and we’ll get back to you as soon as we can. Please remember to provide us photos that clearly show the damaged area.

Damage may be caused during the transportation process, which is beyond our control. If that’s the case, the return will be made at your cost, including any shipment cost involved.

CASE C: Dissatisfaction / Change of mind

We have taken care to describe & show items as accurate and precise as possible. However, we regret that slight variants may occur; especially product’s colors as they may look differently in different screen displays due to the variant settings. We kindly suggest that our customer read the product information carefully before confirming your order.

In this case, all shipments (return and re-deliver) will be made at your cost, and we provide a 50% refund of the item's selling price (as voucher)

How to Return

To be eligible for return and/or exchange of merchandise, you must first contact CLOZE2U.COM by email within 7 days of receipt. We will not accept any return without prior notice.

To request for a return, please email us at enquiry@cloze2u.com with the following information:

- Order Number

- Product Title / Reference No.

- Reason of Return:

- Picture of the Item

Please do not return the item to us until we have confirmed your request.

Important Notes:

• Returned items must be made in their original packaging, including tags, labels, accessories and etc.
• Any free or discounted item bought together as part of a promotional offset must also be returned.
• No compensation for shipping costs will be provided (if available) when the goods are sent back to us using courier services other than PosLaju, unless specified.
• We reserve the rights to refuse or disregard a return if any of the above is not fulfilled.
• Refund will be issued as shopping voucher ONLY
• Refund will only be issued when we have received the items and confirmed to be in mint condition by us.
• We reserve the right to change our return policies without prior notice. Should there be any dispute; CLOZE2U.COM decision will be final.

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